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If you are not completely satisfied with any musical instrument you have purchased, simply return it in original condition (with all packaging and accessories) within 10 days - for a full refund. Return freight is at your expense and you must provide your original receipt as proof of purchase. This offer excludes software, print and sheet music, Videos, DVDs and apparel.

Note, the above is in addition to your statutory rights.
You are entitled to a refund or repair or exchange or credit if the products you've bought are:
• Faulty
• Significantly different to those shown or described to you
• Not doing what they're supposed to do

When you buy you should choose carefully. You don't automatically get a refund for simply changing your mind unless this was a condition of the sale or part of our advertised policy.

Please keep your receipt as proof of purchase.