Allans Music Online - Allans Policies


Allans Music Satisfaction Guarantee If you are not completely satisfied with any musical instrument you have purchased, simply return it in original condition (with all packaging and accessories) within 10 days - for a full refund. Return freight is at your expense and you must provide your original receipt as proof of purchase. This offer excludes software, print and sheet music, Videos, DVDs and apparel. Note, the above is in addition to your statutory rights.
Allans Price Promise We want you to be happy with your purchase and the price you pay at Allans Music. That’s why we offer you our Allans Price Promise. If you find a current advertised price that is lower than the Allans Price on any of our stocked items, simply present us with a copy of the advertisement within 10 days after your purchase from us and we will refund 110% of the price difference* * This guarantee only applies when comparing identical products in the same condition, where payment is made in full by cash, eftpos or credit card by the customer at the time of the original purchase, is subject to verification and does not apply to other sellers' internet or on-line prices, where bulk buy discounts or site licence prices apply or to prices of other sellers that are available for less than one week.
3 Easy Payment Plan – Pay as you play If your order is between $500 and $3000 you may elect to use the Allans Music 3 Easy Payment Plan for a purchase you make either in-store or through Allansmusic.com.au. For Easy Payment you will need to complete a "standing order authority" and we will then charge your card as follows: Payment 1: Upon dispatch, 50% of the total of the goods, plus any freight and insurance charges. Payment 2: One calendar month after dispatch a further 25% of the total goods will be charged. Payment 3: Two calendar months after dispatch the final 25% of the total goods. 3 Easy Payment Plan Terms and Conditions 1. The offer of 3 easy payments under "Allans Music 3 Easy Payment Plan" is absolutely and solely at Allan Music's discretion. There is no requirement for Allans Music to accept the request and no correspondence will be entered into concerning refusal. Allans Music reserves the right to withdraw the continuing offer of this plan at any time prior to it being accepted. 2. Title of the goods shall not pass to the card holder until full payment has been received by Allans Music. Any charges relating to recovery of goods by Allans Music shall be borne by the card holder. 3. A card holder may only have one Easy Payment Plan in effect at any one particular time. 4. The 3 Easy Payment Plan will only apply to an order between $500 and $3000. Allans Music will not accept requests for 3 Easy Payment Plan proposals outside these limits. 5. In addition to your credit card, we need to see one form of ID displaying your residential address such as a driving license, utility bill (less than three months old) or a recent payslip. 6. The Allans Price Guarantee does not apply to goods purchased on the 3 Easy Payment Plan.
6 Easy Payment Plan – Pay as you play If your order is between $3000 and $5000 you may elect to use the Allans Music 6 Easy Payment Plan for a purchase you make either in-store or through Allansmusic.com.au. For Easy Payment you will need to complete a "standing order authority" and we will then charge your card as follows: Payment 1: Upon dispatch, 50% of the total of the goods, plus any freight and insurance charges. Payments 2-6: On the same date of each of the next five months a further 10% of the total goods will be charged. 6 Easy Payment Plan Terms and Conditions 1 The offer of 6 easy payments under "Allans Music 6 Easy Payment Plan" is absolutely and solely at Allan Music's discretion. There is no requirement for Allans Music to accept the request and no correspondence will be entered into concerning refusal. Allans Music reserves the right to withdraw the continuing offer of this plan at any time prior to it being accepted. 2. Title of the goods shall not pass to the card holder until full payment has been received by Allans Music. Any charges relating to recovery of goods by Allans Music shall be borne by the card holder. 3. A card holder may only have one Easy Payment Plan in effect at any one particular time. 4. The 6 Easy Payment Plan will only apply to an order between $3000 and $5000. Allans Music will not accept requests for 6 Easy Payment Plan proposals outside these limits. 5. In addition to your credit card, we need to see one form of ID displaying your residential address such as a driving license, utility bill (less than three months old) or a recent payslip. 6. The Allans Price Guarantee does not apply to goods purchased on the 6 Easy Payment Plan.
Allans Music Lay-by Lay-by is available on all products that Allans Music stocks, with the exception of print music. Lay-by is not available on purchases from www.allansmusic.com.au Conditions: The lay-by will be registered upon the receipt of 20% of the purchase price The lay-by is of three (3) monthly duration with the balance payable in at least monthly instalments. Lay-by will be cancelled if not completed by the due date. Customers will be notified if payment terms are not met All transactions must be signed by the customer and the sales person at the bottom of the receipt Payment can be made by cash, cheque, credit cards and EPTPOS at the store or by direct deposit
Allans Music Refund Policy You are entitled to a refund or repair or exchange or credit if the products you’ve bought are: faulty; significantly different to those shown or described to you; or not doing what they are supposed to do. When you buy, you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy. Please keep your receipt as proof of purchase. You may take advantage of the Refunds Policy by visiting one of our stores or returning the goods by delivery (in which event we will reimburse you the delivery costs).
Allans Music Complaints Policy Summary 1. Allans Music may, from time to time, receive complaints from its customers. This document summarises Allans Music’s Complaints Policy. 2. When you make a complaint please provide the following: the circumstances leading to the complaint; what you would like the outcome of the complaint to be; the store and, if possible, the staff member(s) involved; the time that the complaint arose; what, if anything, has done to resolve the complaint to date; and your contact details including telephone number and a mailing or e-mail address. 3. Allans Music defines a complaint as any expression of dissatisfaction or grievance made by a customer or member of the public with any product or service of Allans Music, not including a request for information. 4. Allans Music takes every customer complaint seriously and will seek to deal courteously with and resolve your complaint as quickly as reasonably possible whilst realistically managing your expectations. 5. Allans Music will, within 24 hours of receiving a customer complaint, attempt to contact you to explain the next steps in the complaint process, to obtain any further information needed from you to deal with the complaint and to give you an estimate of the time in which your complaint will be resolved. 6. Unless otherwise agreed with you, Allans Music will attempt to contact you on (at least) a weekly basis to inform you of progress in resolving the complaint. You can contact the relevant store at any time to check on the progress of your complaint. 7. All complaints are recorded and analysed to ensure that our treatment of complaints complies with this policy. Recurring problems will be identified and feedback provided with the aim of improving our service and complaints process. We will periodically review our complaints process to identify any need for improvement. 8. Allans Music will attempt to resolve each complaint within 2 weeks of receiving the complaint. This may not always be possible but, in any event, Allans Music will keep you informed of the likely timescale for resolving the complaint. 9. If you have exhausted the avenues for addressing your complaint within Allans Music or find these avenues unacceptable you may wish to seek redress through other avenues available to you such as your State/Territory Fair Trading authority.